||Intuitive, user-friendly access from any computer, anytime without a need for any desktop application installation.
||Provides high level of control to ensure that only permitted users make changes to mission-Critical operational parameters.
|User-friendly aliases/tags for cryptic parameter names, e.g. “Miami Call Center Open Close Flag as a tag for MOCF”
||Enables business users/command center operators to quickly and accurately identify parameters and avoids confusion.
|Built -in validation with lower and upper limits to parameters.
||Ensures that business users/command center operators don't cause any undue damage to operations
|Comprehensive audit trail for all changes with relevant notes.
||Enables quick rollback of changes if required, fast debugging of operations when required, establishes best practices, provides quick learning
|Real-time key-value pair updates through Genesys Configuration Server, utilizing the Genesys Software Development Kit (SDK)
||Maintains data integrity, avoids duplication of mission critical parameters and ensures compatibility as Genesys infrastructure is upgraded.
|Standard hardware & software-based
||Easy, fast deployment.