Reliability - Centered and "always on" Preventive Measures

Boost and optimize your Contact Center in Pointel supervision

Pointel offer Support and maintenance program based on individual customer needs and business demands. We currently offer pre/post deployment support, production support, on-going operations support, on-site assistance, off-site 24x7 on call/on demand support to our customers. We also offer on-site/off-shore support model to provide 24x7 coverage and minimize operational expenses.

Support and Maintenance activities include;

  • Server and Application Monitoring
  • Incident Resolution
  • CR & Bug Fixing
  • Application Development
  • Security Management
  • BCP and DR
  • Capacity Management
  • Continuous Improvement
  • Technology Change Management
  • Process Change Management
  • Configuration Management
  • Migration Process
  • Patch Application Process

Why Pointel for your Contact Center Support?

  • 25+ Annual Maintenance Contract for fortune 500/2000 Companies
  • Certified Contact Center Consultants with Advanced Service Delivery & Practice
  • Highly skilled contact center engineers to support your contact center platform
  • 24X7X365 support, Industry-leading tools and ITL standards for services delivery
  • Trusted long-term relationships with the leading contact center and market automation software.
  • Focused in reducing total cost of ownership.