On demand Webinar featuring real-time Genesys configuration management from Pointel Solutions

Configuration Management is one of the most important functionality for supervisors and business level users to make dynamic changes within Genesys CME or Genesys Administrator. However, primary factors to improve its change visibility and getting actionable insights is a daunting task today!

View the on-demand webinar! Based on our customer success stories, we will look at some of the common change and advanced Audit management features to gain deeper insight and improve overall operational productivity.

You will also learn:

  • Full breadth and depth of Genesys CME/Administrator
  • Automate and Schedule the CME Objects with easy to use business level interface.
  • Centralized administration of agent workflow at business user level
  • How to capture highly proficient agent skills using DCCM?

You'll learn the essentials of Genesys CME/Administrator, setting up a solid foundation for bringing best practices to manipulate users and address the change requests on time to avoid business risks.

Join us for this interactive and informative hour : complete with case studies, best practices and live Q&A.

Our Customer say: "Pointel has enabled our contact center operations to consistently maintain high service levels even during dynamic conditions such as site shutdown due to snowstorm. Now our proactive analysts and contact center operations team easily and quickly make adjustments as the situation demands" Vice President, Customer Service - Leading Bank in America