Privacy Policy

1. Introduction

Pointel Solutions Pvt. Ltd. ("Pointel Solutions," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we handle information when you visit www.pointelsolutions.com (the "Site") or voluntarily provide information to us through the Site.

You may browse the Site without providing personal information. We do not use the Site for advertising, behavioral tracking, profiling, or analytics purposes.

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, or applicable legal requirements. Changes will be communicated by updating the "Last Updated" date on this page. We encourage you to review this Privacy Policy periodically.

2. Information We Collect

Information You Voluntarily Provide

We may collect Personal Data when you voluntarily submit information through our Contact Us form or communicate with us directly. This may include:

• Name
• Business email address
• Company name
• Telephone number
• Message or inquiry
• Any other information you voluntarily provide

We use this information for legitimate business purposes, including responding to inquiries, providing requested information, communicating about our products and services, and following up on requests.

Information We Do Not Automatically Collect

Pointel Solutions does not use the Site to automatically collect personal information for advertising, profiling, behavioral tracking, or analytics.

We do not sell, rent, or trade personal information collected through the Site for advertising or promotional purposes.

3. Customer Data and Personal Data

For purposes of this Privacy Policy:

• "Customer Data" means proprietary information and information, including Personal Data, that a customer or its authorized representatives provide to Pointel Solutions in connection with our products or services.
• "Personal Data" means information relating to an identified or identifiable individual, or information otherwise protected as personal information under applicable privacy laws.

Customer Data may be subject to additional contractual terms, agreements, and applicable privacy and data-protection requirements.

4. Cookies and Similar Technologies

The Site does not use cookies for advertising, behavioral tracking, profiling, or analytics purposes.

The Site may use technically necessary cookies or similar mechanisms required for basic website functionality, security, or operation.

These technical mechanisms are not used by Pointel Solutions to create advertising profiles or track visitors across websites.

5. How We Use Information

Information voluntarily provided to us may be used to:

• Respond to inquiries and requests.
• Provide information about our products and services.
• Communicate with prospective or existing customers.
• Provide requested business or technical information.
• Follow up on requests submitted through the Site.
• Maintain appropriate business records.
• Protect the security and integrity of the Site and our services.
• Comply with applicable legal, regulatory, or contractual obligations.

We do not use information submitted through the Site for unrelated purposes without an appropriate legal basis or, where required, your consent.

6. Information Sharing

Pointel Solutions does not sell, rent, or trade website visitors' Personal Data.

Information voluntarily provided to us may be accessed by authorized Pointel Solutions personnel who require the information to respond to your request or perform legitimate business responsibilities.

We may disclose information where reasonably necessary to:

• Comply with applicable laws or legal processes.
• Respond to lawful requests from competent authorities.
• Protect the rights, property, or security of Pointel Solutions, our customers, employees, or others.
• Investigate or prevent fraud, security incidents, or misuse of the Site.
• Fulfill contractual, legal, regulatory, or security obligations.

7. Third-Party Websites

The Site may contain links to third-party websites or services.

If you follow a link to a third-party website, that website operates under its own privacy policy and terms. Pointel Solutions is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

8. Data Retention

We retain information voluntarily submitted through the Site only for as long as reasonably necessary to:

• Respond to and manage the relevant inquiry.
• Maintain legitimate business records.
• Fulfill contractual, legal, regulatory, or security requirements.
• Resolve disputes and enforce applicable agreements.

When information is no longer required for these purposes, it will be securely deleted or disposed of in accordance with our applicable information-retention practices.

9. Information Security

Pointel Solutions maintains appropriate technical and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

We use appropriate security controls to protect the Site and information voluntarily submitted through it. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on applicable law, you may have rights concerning your Personal Data, including the right to:

• Request access to Personal Data we hold about you.
• Request correction of inaccurate information.
• Request deletion of Personal Data where legally applicable.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities where legally applicable.
• Request information about how your Personal Data is handled.

To exercise an applicable privacy right, please contact us using the information below.

11. Children's Privacy

The Site is intended for business and professional purposes and is not directed toward children.

We do not knowingly seek to collect Personal Data from children through the Site.

12. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time for business, operational, legal, regulatory, or privacy-related reasons.

Any changes will be reflected by updating the "Last Updated" date at the top of this Privacy Policy. Changes become effective when published on the Site.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact: